Everything we do at Mom and Dad's is based on achieving a single goal: to provide the support residents need to live a full and satisfying life while helping them maintain their independence and dignity. Toward this end, we base our care-giving philosophy on these key core values:

Core Value

Mom and Dad Place believes that customer satisfaction and peace of mind are the greatest contributions we can make to our residents and their families. It is our goal to continually exceed the expectations of our residents, families, and employees by immediately addressing issues in a professional manner and constantly striving to deliver the highest level of customer value through exceptional quality service.

Each Mom and Dad's team member's responsibilities and personal interactions with residents are guided by our Core Values:

• Preserving Dignity
• Respect
• Individuality
• Teamwork
• Joy in Helping others
• Stewardship
• Trust

Preserving Dignity

We value the unique life experiences of every senior and give each person the respect they deserve. For example, Mom and Dad's are designed to engage residents living with Alzheimer's disease and other forms of memory loss in meaningful activities that give them a sense of purpose and create pleasant days.

Respect

We advocate for our residents and respect their privacy, dignity, individuality, and choice. We are customer-focused, constantly striving to perfect our services by catering to our residents’ personal needs and desires. We respect our employees by empowering them and valuing their initiative, creativity, and judgment.

Individuality

Every resident is unique. We recognize that each person has a life story that we want to hear and understand each resident.

Teamwork

Our staff, our residents, and their families and friends are all equally important members of the Mom and Dad teams. We strive to instill in all team members a sincere belief that their individual contributions are important to our residents’ well-being – and to the success of our organization.

Involving Family and Friends

Family and friends are welcome to participate in all housing activities and events. We encourage guests to spend time with residents at any time of day or night, so you never have to plan around "visiting hours." We also recognize the importance of communicating openly and regularly with family members to ensure we are providing the very best service for our residents.